Exchanges and Returns
EXCHANGES AND RETURNS
Our policy lasts 14 days. If 14 days have gone by since you received your item, unfortunately we can’t offer you an exchange.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your exchange, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Sale items (if applicable)
Only regular priced items may be exchanged, unfortunately sale items cannot be exchanged.
We only refund items if they are defective. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: PO Box 4129, Balwyn East VIC 3103
To return your product after you have contacted us you should mail your product to: PO Box 4129, Balwyn East VIC 3103
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund for a faulty item, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.